Privacy Policy

1. Introduction

AI Life Solutions AG ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.

This policy applies to all information collected through our website (solutionsl.com), mobile applications, AI-powered devices, and any related services, sales, marketing, or events. By using our services, you consent to the data practices described in this policy.

We are headquartered in Switzerland and comply with Swiss Federal Data Protection Act (FADP), the European Union's General Data Protection Regulation (GDPR), and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website or mobile application
• Purchase products or services from us
• Subscribe to our newsletter or marketing communications
• Contact us for customer support or inquiries
• Participate in surveys, contests, or promotional activities
• Book installation or training services

This personal information may include:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, preferences)
• Communication preferences and marketing consent

2.2 Device and Usage Information

Our AI-powered devices collect certain information to provide their core functionality:

• Device usage patterns and performance metrics
• Environmental data (temperature, humidity, air quality, lighting conditions)
• Interaction logs and user preferences
• Network connectivity information
• Device health and diagnostic information

Important: Our devices are designed with privacy-first principles. Most data processing occurs locally on your device, and we do not collect audio recordings, video footage, or other sensitive personal data unless explicitly required for specific features you choose to enable.

2.3 Website and Application Data

When you visit our website or use our mobile application, we automatically collect:

• IP address and geolocation information
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms
• Device identifiers and mobile advertising IDs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and fulfill your orders and transactions
• Provide customer support and technical assistance
• Deliver installation and training services
• Enable device functionality and AI learning capabilities
• Maintain and improve our products and services

3.2 Communication

• Send order confirmations, shipping notifications, and service updates
• Respond to your inquiries and support requests
• Provide important product safety and security notifications
• Send marketing communications (with your consent)

3.3 Business Operations

• Analyze usage patterns to improve our products and services
• Conduct research and development for new features
• Prevent fraud and ensure security
• Comply with legal obligations and resolve disputes
• Manage our business operations and relationships

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services
• Consent: Processing based on your explicit consent, such as for marketing communications
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Vital Interests: Processing necessary to protect your vital interests or those of others

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Shipping and logistics companies
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics services

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate fraud or security issues

6. Data Security

We implement comprehensive security measures to protect your personal information:

6.1 Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure data centers with physical and environmental controls
• Regular security assessments and penetration testing
• Multi-factor authentication for administrative access
• Automated monitoring and threat detection systems

6.2 Organizational Measures

• Employee training on data protection and privacy practices
• Access controls limiting data access to authorized personnel only
• Regular review and update of security policies and procedures
• Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

7.2 Correction and Updates

• Correct inaccurate or incomplete personal information
• Update your account information and preferences

7.3 Deletion and Restriction

• Request deletion of your personal information (right to be forgotten)
• Restrict processing of your personal information in certain circumstances
• Object to processing based on legitimate interests

7.4 Consent Management

• Withdraw consent for marketing communications at any time
• Opt out of non-essential data collection
• Manage cookie preferences through our cookie settings

To exercise these rights, please contact us at [email protected] or use the contact information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Device Data: Retained for the lifetime of the device plus 2 years
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
• Support Records: Retained for 5 years after case closure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. International Data Transfers

As a Swiss company, we primarily process data within Switzerland and the European Economic Area (EEA). However, some of our service providers may be located in other countries, including the United States.

When we transfer personal data outside of Switzerland or the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website or mobile application

The updated policy will be effective immediately upon posting unless otherwise specified. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.

Swiss FDPIC:
Website: www.edoeb.admin.ch
Email: [email protected]