Hassle-free returns and exchanges for your complete satisfaction
Return products within 30 days of delivery
Get your money back for eligible returns
Exchange for different models or colors
We cover return shipping costs within Switzerland
We want you to be completely satisfied with your AI Life Solutions products. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Products that have been opened and tested are still eligible for return if they remain in like-new condition with all original packaging and accessories.
Digital products and software licenses can be returned within 14 days if not downloaded or activated. Once activated, these items are non-returnable.
Gift recipients can return items for store credit or exchange. Original purchaser information may be required for refunds to original payment method.
Returning your AI Life Solutions product is simple and straightforward. Follow these steps for a smooth return process:
Log into your account and go to "My Orders" or contact our customer service team. Provide your order number and reason for return.
We'll email you a Return Merchandise Authorization (RMA) number and prepaid return shipping label within 24 hours.
Carefully package the product in its original box with all accessories, manuals, and packaging materials.
Attach the prepaid return label and drop off at any authorized shipping location or schedule a pickup.
Once we receive your return, we'll inspect it and process your refund or exchange within 3-5 business days.
Refunds are processed to your original payment method:
Full refund of product price plus applicable taxes:
Typical timeframes for refund processing:
Special handling for gift purchases:
Want a different model, color, or configuration? We make exchanges easy and convenient.
Exchange for the same product in a different color or configuration at no additional cost.
Exchange for a higher-priced model by paying the difference.
Exchange for a lower-priced model and receive a refund for the difference.
Exchange for a completely different AI Life Solutions product.
If your product arrives damaged or develops a defect within the warranty period, we'll make it right immediately.
Product damaged during shipping or arrives defective:
Product fails due to manufacturing issues:
Software bugs or compatibility problems:
Product Category | Warranty Period | Coverage | Return Window |
---|---|---|---|
AI Hardware Devices | 2 years | Manufacturing defects, hardware failures | 30 days |
Software & Apps | 1 year | Software bugs, compatibility issues | 14 days |
Accessories | 1 year | Manufacturing defects | 30 days |
Installation Services | 6 months | Installation quality, configuration issues | 7 days |
We accept returns from customers in the EU and other international locations with some additional considerations:
Yes! We offer a 30-day satisfaction guarantee. You can return any product within 30 days of delivery for a full refund, even if you simply changed your mind. The product must be in original condition with all packaging and accessories.
Once we receive your return, we'll inspect it within 1-2 business days and process your refund within 2-3 business days. The refund will appear in your account within 3-7 business days depending on your payment method.
We strongly prefer returns with original packaging, but we may accept returns without it on a case-by-case basis. Contact our customer service team to discuss your specific situation. A restocking fee may apply.
Gift recipients can return products for store credit or exchange without providing payment information. If you need a refund to the original payment method, we'll need to verify the original purchase details.
Customized or personalized products are generally not eligible for return unless they arrive damaged or defective. However, we'll work with you to find a solution if you're not satisfied with the customization.
While our standard return window is 30 days, we may consider late returns on a case-by-case basis, especially for defective products covered under warranty. Contact our customer service team to discuss your situation.
Need help with a return or have questions about our return policy? Our customer service team is here to assist you:
Returns Hotline: +41442126300
Hours: Mon-Fri 8:00-18:00, Sat 9:00-15:00
Languages: German, French, Italian, English
Returns: [email protected]
Exchanges: [email protected]
Response Time: Within 4 hours during business hours
Available on our website and mobile app
Hours: Mon-Fri 9:00-17:00
Instant help with return questions
Service Centers:
Zurich: Bahnhofstrasse 96
Geneva: Rue du Rhรดne 45
Hours: Mon-Fri 10:00-18:00
Log into your account to begin the return process or contact our support team for assistance.