Return Policy

Hassle-free returns and exchanges for your complete satisfaction

๐Ÿ“…

30-Day Returns

Return products within 30 days of delivery

๐Ÿ’ฐ

Full Refunds

Get your money back for eligible returns

๐Ÿ”„

Easy Exchanges

Exchange for different models or colors

๐Ÿšš

Free Return Shipping

We cover return shipping costs within Switzerland

Return Eligibility

We want you to be completely satisfied with your AI Life Solutions products. If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

โœ… Eligible for Return

  • Products in original, unused condition
  • All original packaging and accessories included
  • Products returned within 30 days of delivery
  • Items with original tags and labels attached
  • Products without signs of wear or damage
  • Unopened software and digital products

โŒ Not Eligible for Return

  • Products damaged by misuse or normal wear
  • Items missing original packaging or accessories
  • Products returned after 30-day window
  • Customized or personalized products
  • Downloaded software or activated digital licenses
  • Products damaged by water or physical impact

Special Conditions

๐Ÿ”ง Opened Products

Products that have been opened and tested are still eligible for return if they remain in like-new condition with all original packaging and accessories.

๐Ÿ“ฑ Software & Apps

Digital products and software licenses can be returned within 14 days if not downloaded or activated. Once activated, these items are non-returnable.

๐ŸŽ Gift Purchases

Gift recipients can return items for store credit or exchange. Original purchaser information may be required for refunds to original payment method.

How to Return Your Product

Returning your AI Life Solutions product is simple and straightforward. Follow these steps for a smooth return process:

1

Initiate Return Request

Log into your account and go to "My Orders" or contact our customer service team. Provide your order number and reason for return.

Start Return Online or Call +41442126300
2

Receive Return Authorization

We'll email you a Return Merchandise Authorization (RMA) number and prepaid return shipping label within 24 hours.

  • RMA number for tracking
  • Prepaid shipping label
  • Return instructions
  • Packaging guidelines
3

Package Your Return

Carefully package the product in its original box with all accessories, manuals, and packaging materials.

Packaging Checklist:

  • Original product box and packaging
  • All accessories and cables
  • User manuals and documentation
  • Warranty cards and certificates
  • Return form (if provided)
4

Ship Your Return

Attach the prepaid return label and drop off at any authorized shipping location or schedule a pickup.

๐Ÿ“ฎ Drop-off Locations

Swiss Post offices, DPD pickup points, UPS stores

๐Ÿšš Pickup Service

Schedule free pickup for returns over CHF 200

5

Processing & Refund

Once we receive your return, we'll inspect it and process your refund or exchange within 3-5 business days.

  • Email confirmation upon receipt
  • Quality inspection (1-2 days)
  • Refund processing (2-3 days)
  • Refund appears in account (3-7 days)

Refund Information

๐Ÿ’ณ Refund Methods

Refunds are processed to your original payment method:

  • Credit/Debit Cards: 3-7 business days
  • PayPal: 1-3 business days
  • Bank Transfer: 5-10 business days
  • Store Credit: Immediate (optional)

๐Ÿ’ฐ Refund Amounts

Full refund of product price plus applicable taxes:

  • Product purchase price
  • Taxes and fees paid
  • Original shipping costs (if order was defective)
  • Return shipping (covered by us in Switzerland)

โฑ๏ธ Processing Times

Typical timeframes for refund processing:

  • Inspection: 1-2 business days
  • Approval: Same day after inspection
  • Processing: 2-3 business days
  • Bank Processing: 3-7 business days

๐ŸŽ Gift Returns

Special handling for gift purchases:

  • Store credit issued to gift recipient
  • Original purchaser can request refund
  • Gift receipt required for exchanges
  • No questions asked policy

Exchanges

Product Exchanges

Want a different model, color, or configuration? We make exchanges easy and convenient.

๐Ÿ”„ Same Product, Different Color/Size

Exchange for the same product in a different color or configuration at no additional cost.

  • No price difference
  • Same warranty terms
  • Free exchange shipping
  • 2-3 day processing

โฌ†๏ธ Upgrade Exchange

Exchange for a higher-priced model by paying the difference.

  • Pay price difference
  • New warranty starts
  • Free upgrade shipping
  • 3-5 day processing

โฌ‡๏ธ Downgrade Exchange

Exchange for a lower-priced model and receive a refund for the difference.

  • Refund price difference
  • New warranty starts
  • Standard return shipping
  • 3-5 day processing

๐Ÿ”€ Different Product Category

Exchange for a completely different AI Life Solutions product.

  • Subject to price adjustment
  • New warranty terms apply
  • May require additional shipping
  • 5-7 day processing

Exchange Process

  1. Contact us to initiate exchange request
  2. Specify desired replacement product
  3. Receive exchange authorization and shipping label
  4. Ship original product back to us
  5. We'll ship replacement once original is received
  6. Pay any price difference or receive refund

Defective Products & Warranty

Defective Product Returns

If your product arrives damaged or develops a defect within the warranty period, we'll make it right immediately.

๐Ÿ“ฆ Arrival Damage

Product damaged during shipping or arrives defective:

  • Report within 48 hours of delivery
  • Take photos of damage
  • Keep all packaging materials
  • Immediate replacement or refund
  • We cover all shipping costs

โšก Manufacturing Defects

Product fails due to manufacturing issues:

  • Covered under 2-year warranty
  • Free repair or replacement
  • Expedited processing
  • Loaner device available for critical products
  • Extended warranty on replacement

๐Ÿ”ง Software Issues

Software bugs or compatibility problems:

  • Remote troubleshooting support
  • Software updates and patches
  • Return option if unfixable
  • Alternative product recommendations
  • Full refund if no solution available

Warranty Coverage

Product Category Warranty Period Coverage Return Window
AI Hardware Devices 2 years Manufacturing defects, hardware failures 30 days
Software & Apps 1 year Software bugs, compatibility issues 14 days
Accessories 1 year Manufacturing defects 30 days
Installation Services 6 months Installation quality, configuration issues 7 days

International Returns

Returning from Outside Switzerland

We accept returns from customers in the EU and other international locations with some additional considerations:

๐Ÿ‡ช๐Ÿ‡บ European Union

  • 30-day return window applies
  • Free return shipping for defective items
  • Customer pays return shipping for non-defective returns
  • Customs duties refunded if applicable
  • Local pickup points available in major cities

๐ŸŒ Other Countries

  • 30-day return window applies
  • Customer responsible for return shipping costs
  • Customs duties and taxes not refundable
  • Returns must be declared properly for customs
  • Extended processing time (7-14 days)

International Return Process

  1. Contact our international support team
  2. Receive return authorization and customs forms
  3. Package product with proper customs declaration
  4. Ship via recommended international carrier
  5. Provide tracking information
  6. Refund processed after customs clearance

Return Shipping

Return Shipping Options

๐Ÿ†“ Free Return Shipping (Switzerland)

We provide prepaid return labels for all returns within Switzerland:

  • Swiss Post priority mail
  • DPD pickup service
  • UPS drop-off locations
  • Tracking included
  • Insurance up to CHF 1,000

๐Ÿ“ฆ Packaging Requirements

Proper packaging ensures safe return shipping:

  • Use original product packaging when possible
  • Secure all loose parts and accessories
  • Include adequate cushioning material
  • Seal package securely with tape
  • Attach return label clearly

๐Ÿ“ Return Address

All returns should be sent to our processing center:

AI Life Solutions AG
Returns Department
Industriestrasse 78
4056 Basel, Switzerland

Note: Always use the prepaid label provided with your RMA

Frequently Asked Questions

Can I return a product if I changed my mind?

+

Yes! We offer a 30-day satisfaction guarantee. You can return any product within 30 days of delivery for a full refund, even if you simply changed your mind. The product must be in original condition with all packaging and accessories.

How long does it take to receive my refund?

+

Once we receive your return, we'll inspect it within 1-2 business days and process your refund within 2-3 business days. The refund will appear in your account within 3-7 business days depending on your payment method.

Can I return a product without the original packaging?

+

We strongly prefer returns with original packaging, but we may accept returns without it on a case-by-case basis. Contact our customer service team to discuss your specific situation. A restocking fee may apply.

What if my product was a gift?

+

Gift recipients can return products for store credit or exchange without providing payment information. If you need a refund to the original payment method, we'll need to verify the original purchase details.

Can I return a customized or personalized product?

+

Customized or personalized products are generally not eligible for return unless they arrive damaged or defective. However, we'll work with you to find a solution if you're not satisfied with the customization.

What happens if I miss the 30-day return window?

+

While our standard return window is 30 days, we may consider late returns on a case-by-case basis, especially for defective products covered under warranty. Contact our customer service team to discuss your situation.

Contact Us

Need help with a return or have questions about our return policy? Our customer service team is here to assist you:

๐Ÿ“ž Phone Support

Returns Hotline: +41442126300
Hours: Mon-Fri 8:00-18:00, Sat 9:00-15:00
Languages: German, French, Italian, English

โœ‰๏ธ Email Support

Returns: [email protected]
Exchanges: [email protected]
Response Time: Within 4 hours during business hours

๐Ÿ’ฌ Live Chat

Available on our website and mobile app
Hours: Mon-Fri 9:00-17:00
Instant help with return questions

๐Ÿข In-Person Support

Service Centers:
Zurich: Bahnhofstrasse 96
Geneva: Rue du Rhรดne 45
Hours: Mon-Fri 10:00-18:00

Ready to Start a Return?

Log into your account to begin the return process or contact our support team for assistance.