Fast, secure delivery of your AI Life Solutions products across Switzerland and Europe
On orders over CHF 200 within Switzerland
Eco-friendly materials with premium protection
Track your order from dispatch to delivery
Next-day delivery available in major cities
We currently ship to the following regions with different delivery options and timeframes:
Coverage: All cantons and municipalities
Standard Delivery: 1-3 business days
Express Delivery: Next business day (major cities)
Free Shipping: Orders over CHF 200
Carriers: Swiss Post, DPD, UPS
Coverage: All EU member states
Standard Delivery: 3-7 business days
Express Delivery: 2-4 business days
Free Shipping: Orders over CHF 300
Carriers: DPD, UPS, FedEx
Coverage: Norway, UK, USA, Canada
Standard Delivery: 5-10 business days
Express Delivery: 3-5 business days
Free Shipping: Orders over CHF 500
Carriers: UPS, FedEx, DHL
Our shipping costs are calculated based on destination, package weight, and delivery speed. All prices include handling and packaging.
| Service | Delivery Time | Cost | Free Threshold |
|---|---|---|---|
| Standard | 1-3 business days | CHF 9.90 | CHF 200+ |
| Express | Next business day | CHF 19.90 | CHF 500+ |
| Same Day* | Same day | CHF 39.90 | Not available |
*Same day delivery available in Zurich, Geneva, Basel, and Bern for orders placed before 12:00 PM
| Service | Delivery Time | Cost | Free Threshold |
|---|---|---|---|
| Standard | 3-7 business days | CHF 19.90 | CHF 300+ |
| Express | 2-4 business days | CHF 39.90 | CHF 600+ |
| Service | Delivery Time | Cost | Free Threshold |
|---|---|---|---|
| Standard | 5-10 business days | CHF 49.90 | CHF 500+ |
| Express | 3-5 business days | CHF 79.90 | CHF 800+ |
You'll receive an email confirmation within minutes of placing your order, including order details and estimated delivery date.
Payment is processed securely through our payment partners. Orders are held until payment confirmation is received.
Orders are typically processed within 1-2 business days. Each product is carefully inspected and securely packaged.
Once shipped, you'll receive tracking information via email and SMS. Track your package in real-time through our website.
Packages are delivered to your specified address. Signature may be required for high-value items or express deliveries.
Note: Processing times may be extended during peak seasons (Black Friday, Christmas) or due to high demand for new product launches.
We use recyclable cardboard, biodegradable packing peanuts, and minimal plastic. Our packaging is designed to protect your products while minimizing environmental impact.
Each product is individually wrapped and cushioned to prevent damage during transit. Fragile items receive additional protective packaging and "Handle with Care" labels.
All packages include order confirmation, product documentation, warranty information, and setup guides. Digital copies are also available in your account.
Return packaging materials to any of our service centers for proper recycling. We also offer a trade-in program for old devices when purchasing new products.
Once your order ships, you'll receive tracking information via email and SMS. You can track your package through:
Log into your account and view detailed tracking information, including estimated delivery time and current location.
Download our mobile app for push notifications and real-time tracking updates on your smartphone.
Use the tracking number provided to check status directly on the carrier's website (Swiss Post, DPD, UPS, etc.).
Contact our support team for tracking assistance or if you have concerns about your delivery.
If you miss a delivery attempt:
If your package is delayed:
If your package arrives damaged:
If your package appears to be lost:
For international shipments outside the EU, additional customs duties and taxes may apply:
No additional duties or taxes. VAT is included in the displayed price for EU customers.
UK VAT (20%) and potential customs duties may apply. Customers are responsible for these charges.
US customs duties and state taxes may apply depending on the value and destination state.
Canadian customs duties, GST/HST, and provincial taxes may apply based on the shipment value.
Some products may have shipping restrictions to certain countries due to regulations:
Premium delivery service including unpacking, setup, and basic configuration of your AI devices.
Complete installation and configuration service performed by certified technicians.
Specialized delivery service for business customers with bulk orders and specific requirements.
Special gift packaging and delivery options for special occasions.
If you have questions about shipping or need assistance with your delivery, our customer service team is here to help:
Switzerland: +41442126300
EU: +41442126300
Hours: Mon-Fri 8:00-18:00, Sat 9:00-15:00
General: [email protected]
Tracking: [email protected]
Response: Within 4 hours during business hours
Available on our website and mobile app
Hours: Mon-Fri 9:00-17:00
Instant support for shipping questions
Download our app for order tracking, delivery notifications, and customer support access on the go.