Terms and Conditions

1. Introduction and Acceptance

Welcome to AI Life Solutions AG ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website, products, or services. These Terms constitute a legally binding agreement between you and AI Life Solutions AG.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Company Information

AI Life Solutions AG
Bahnhofstrasse 96
8001 Zurich, Switzerland
Company Registration Number: CHE-236.118.231
VAT Number: CHE-236.118.231 MWST
Email: [email protected]
Phone: +41442126300

3. Definitions

For the purposes of these Terms:

• "Products" refers to all AI hardware devices, software, and related accessories sold by the Company
• "Services" refers to installation, training, support, and other services provided by the Company
• "Website" refers to solutionsl.com and all associated subdomains
• "User," "you," or "your" refers to any person who accesses or uses our website, products, or services
• "Account" refers to the user account created on our website or mobile application
• "Content" refers to all text, images, videos, software, and other materials on our website

4. Use of Website and Services

4.1 Eligibility

You must be at least 18 years old to use our services or make purchases. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

4.2 Account Registration

To access certain features of our website and services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4.3 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website or services
• Use our services for commercial purposes without authorization
• Reverse engineer, modify, or create derivative works of our products

4.4 Prohibited Activities

The following activities are strictly prohibited:

• Hacking, cracking, or attempting to circumvent security measures
• Distributing malware, viruses, or other harmful code
• Spamming or sending unsolicited communications
• Impersonating others or providing false information
• Collecting personal information of other users without consent
• Using automated systems to access our website without permission

5. Products and Orders

5.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. We reserve the right to correct any errors and update information at any time.

5.2 Pricing and Availability

All prices are listed in Swiss Francs (CHF) and include applicable taxes unless otherwise stated. Prices are subject to change without notice. Product availability is subject to stock levels and may vary.

5.3 Order Process

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order for any reason. Order confirmation does not guarantee product availability or final acceptance of your order.

5.4 Order Acceptance

A contract between you and us will only be formed when we ship the products to you or provide confirmation of service delivery. We reserve the right to cancel orders in cases of:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment information
• Violation of these Terms

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (for orders over CHF 1,000)
• Invoice payment (for approved business customers)

6.2 Payment Processing

Payment is due at the time of order placement unless otherwise agreed. We use secure third-party payment processors to handle transactions. By providing payment information, you authorize us to charge the specified amount.

6.3 Failed Payments

If payment fails or is declined, we may:

• Cancel your order
• Suspend access to services
• Charge additional fees for failed payment processing
• Pursue collection through appropriate channels

6.4 Refunds and Cancellations

Refund and cancellation policies are detailed in our separate Return Policy. Generally, orders can be cancelled before shipment, and products can be returned within 30 days of delivery in original condition.

7. Shipping and Delivery

7.1 Shipping Areas

We currently ship to addresses within Switzerland and select European Union countries. Shipping restrictions may apply to certain products or destinations.

7.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may vary due to factors beyond our control, including weather, customs processing, and carrier delays.

7.3 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

7.4 Delivery Issues

If you experience delivery issues, please contact us within 7 days of the expected delivery date. We will work with carriers to resolve delivery problems and may offer replacement shipments when appropriate.

8. Product Warranties and Support

8.1 Limited Warranty

We provide a limited warranty on our products as follows:

• Hardware products: 2 years from date of purchase
• Software and firmware: 1 year from date of purchase
• Accessories: 1 year from date of purchase

8.2 Warranty Coverage

The warranty covers defects in materials and workmanship under normal use. The warranty does not cover:

• Damage from misuse, abuse, or accidents
• Normal wear and tear
• Damage from unauthorized modifications
• Damage from environmental factors
• Software issues caused by third-party applications

8.3 Warranty Claims

To make a warranty claim, contact our support team with proof of purchase and description of the issue. We may require return of the product for inspection and will provide repair, replacement, or refund at our discretion.

8.4 Support Services

We provide technical support for our products through various channels including email, phone, and live chat. Support availability and response times may vary based on your location and support plan.

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, software, and other materials, is owned by or licensed to AI Life Solutions AG and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our website and products for their intended purposes. This license does not include the right to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our products or content
• Reverse engineer or attempt to extract source code
• Remove or modify copyright or trademark notices

9.3 User Content

If you submit content to our website (reviews, comments, feedback), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and distribute such content for business purposes.

9.4 Trademark Policy

AI Life Solutions, our logo, and product names are trademarks of AI Life Solutions AG. You may not use our trademarks without prior written permission.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We are committed to protecting your privacy and complying with applicable data protection laws, including the Swiss Federal Data Protection Act and GDPR.

Our AI devices are designed with privacy-first principles, processing data locally whenever possible and minimizing data collection to what is necessary for functionality.

11. Limitation of Liability

11.1 Disclaimer of Warranties

Except as expressly stated in our limited warranty, our products and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 Limitation of Damages

To the maximum extent permitted by law, AI Life Solutions AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except where prohibited by law)
• Property damage beyond the product itself

11.3 Maximum Liability

Our total liability for any claim arising from or related to these Terms or our products and services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11.4 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless AI Life Solutions AG, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligent or wrongful conduct
• Any content you submit or transmit through our services

13. Termination

13.1 Termination by You

You may terminate your account and stop using our services at any time by contacting us or following the account closure process on our website.

13.2 Termination by Us

We may terminate or suspend your account and access to our services immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users
• Fail to pay amounts owed

13.3 Effect of Termination

Upon termination:

• Your right to use our services will cease immediately
• We may delete your account and associated data
• Provisions that should survive termination will remain in effect
• You remain liable for any outstanding obligations

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

14.3 Alternative Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us to seek a resolution. We are committed to resolving disputes fairly and efficiently.

14.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws.

15. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, pandemic, government action, war, terrorism, labor disputes, or other causes beyond our reasonable control.

In such events, we will make reasonable efforts to minimize the impact and resume normal operations as soon as possible.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and AI Life Solutions AG regarding the use of our products and services.

These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

For general inquiries, please use: [email protected]